SERVPRO of Eaton County Employee Photos

Blonde curly haired woman smiling in front of green truck

Jodi Kelly-MacKenzie

Jodi started working at SERVPRO of Eaton County, Clinton and Gratiot Counties, Lansing & Holt 17 years ago when her parents started the business. She started as a general laborer and moved her way through the entire business; Production Technician, followed by Sales and Marketing Rep, then Sales & Marketing Manager. She then moved into the office full time to learn the rest of the ropes that would lead her to her current title of General Manager. We are excited to share that she will be obtaining and sharing an ownership role along side her parents by the end of 2020.



Certificates and Classes: 

IICRC Water certified
IICRC Smoke & Fire certified
Lead certified
Mold certified
Content Inventory certified
Subrogation certified both levels 1 & 2 (which is the highest you can be)
SERVPRO NFTP Owner Trained and Certified
Xactimate certified
Quickbooks certified
CE Instructor
...and she has passed 100% of SERVPRO's extensive online training

In her spare time she enjoys watching  her boys play baseball. She is the quintessential "Baseball Mom". She also finds joy in boating and spending time in her garden.

Jodi says her favorite thing about working at SERVPRO of Eaton County, Clinton and Gratiot County, Lansing & Holt is, in her own words, "..being able to help others that need us in their absolute worst state, and feeling appreciated for all that we do. And I ABSOLUTELY LOVE that we are a smaller company and family oriented. I love that my Mom, Dad, and I are able to help so many families by running and operating this company."

Male employee with blonde hair smiling in front of a green background

Michael O'Connor

Michael has been with SERVPRO of Eaton  County, SERVPRO of Clinton and Gratiot Counties, Lansing & Holt since September 2013. He enjoys the fact that every job is different, and that he's always getting to learn and do something different.
 In that time he has earned the following certifications from the Intitute of Inspection Cleaning and Restoration Certification (IICRC):
Water Removal Technician, Fire and Smoke Restoration
He has also Completed the followoing courses for SERVPRO's HeroReady Training Program:
Production Foundations 101 & 201, Water Restoration 101 & 201, Fire Restoration 101 & 201, Textile Cleaning 201, Contents Management 201
In his spare time Michael enjoys all the wonderful things the state of Michigan has to offer. From the scenic family trips to the U.P., to the Red Wings game on TV.
Michael is a crucial piece of our SERVPRO Family, and we feel very lucky to have him on board.

Smiling Female employee with long curly hair in front of green truck

Katie O'Connor

Katie is our Office Assistant, and has been a part of the SERVPRO of Eaton County, Clinton and Gratiot Counties, Lansing & Holt since September of 2013. In that time she has held more than one title, which makes her an asset to our restoration family. She started as a crew member, and began with earning her IICRC Water Damage Restoration Certification. After working in the field for a couple years, she transitioned to Office Assistant.

Since her transition to Office Assistant, she has completed the following SERVPRO HeroReady Training Courses:
Production Foundations 101, Water Restoration 101, Fire Restoration 101, and Time & Material Training

In her free time, Katie enjoys spending time with her family in the Upper Peninsula, and especially loves visiting Crisp Point.
We are thrilled to have such a knowledgeable and hard working teammate in the office.

Smiling man in black shirt in front of green service vehicle

Roger Rennells

Roger is our Repair Technician. He started his career with SERVPRO of Eaton County, Clinton and Gratiot Counties, Lansing & Holt in March of 2016. He has since Completed his IICRC Water Restoration course and is certified. What he enjoys most about working at SERVPRO is the fact that each day is different and presents a new problem that he gets to help solve along side his co-workers. In his own words "I like working with good people and for a happy company". You're right Roger, we ARE a happy company! Happy to help our neighbors, and happy to have you on our team! Thank you for all that you do Roger!

Man with facial hair standing in front of green service vehicle

Joshua McKee

Joshua is our Sales Marketing Representative, also Our Contractor. Josh has been with SERVPRO of Eaton County for 5 years and has 20 years of experience in carpentry. He has completed courses for Water Damage Restoration (IICRC) and Lead Abatement.
Josh is very knowledgeable in his field and we are to grateful to have him as a teammate. His favorite part about working for SERVPRO of Eaton County is the ongoing list of customers who he gets to help. Josh has a very important job. Not only does he rebuild damaged walls, he also helps our customers to physically see that their lives are falling back together after falling apart following a loss.
When he's not building up our team or a customer's home, he enjoys building a fire and camping with his family. 

Man with red beard smiling in front of green background

Derek Lawrence

Derek is our Production Manager and has been part of our SERVPRO of Eaton County, Clinton and Gratiot Counties, Lansing & Holt family since August of 2013. Since then he has acquired the following Certification (IICRC): Water Damage Restoration, Applied Structural Drying & Applied Microbial Remediation.
Derek loves a challenge. Whether that be tackling a difficult job, or flipping the mindset of a distraught customer and helping them to make light out of a dark situation (water/fire/mold loss). The sense of accomplishment and joy it brings him to help others is his favorite part of his job.
Derek doesn't just love helping the communities we service on a regular basis, he was one of the SERVPRO of Eaton County, Clinton and Gratiot Counties, Lansing & Holt crew members to volunteer to go on location and cleanup after the devastating Hurricane Harvey hit.
In his spare time, Derek enjoys woodworking and building miscellaneous items for around the house, and he's no stranger to a good campfire.
We are very thankful for Derek and all the ways he has contributed to our SERVPRO of Eaton County, Clinton and Gratiot County, Lansing & Holt team and family.

Woman with long blonde hair smiling in front of sign

Stephanie Kelly

Stephanie is our Repairs Coordinator. She has been part of the SERVPRO of Eaton County family since 2015. In that time she has completed the following SERVPRO HeroReady Training: Fire Restoration 101, Production Foundations 101, Water Restoration 101, and Commercial Restoration 101. She is also IICRC Water Damage Restoration, Fire & Smoke Restoration certified. Her favorite part of her job is helping families through the repair process by scheduling repairs, and helping them with choosing and ordering materials to put their homes back together.

Most (if not all) of Stephanie's spare time is spent on a baseball diamond. Whether that be to watch her own boys play, or the professionals at a Tigers or Whitecaps game.
Stephanie has been a part of the SERVPRO of Eaton County family since before her employment, but having her in the office to count on full time has been an amazing addition and we are so thankful for all her hard work!

man with dark hair smiling in front of white sign

Jim Bertrau

Jim has been with SERVPRO of Eaton County, Clinton and Gratiot Counties, Lansing & Holt for 3 1/2 years. Since starting with us he has earned a certification from the Institute of Inspection Cleaning and Restoration Certification (IICRC) for Water Damage Restoration. He has also completed a number of Marketing and Commercial Sales programs through SERVPRO Corporate. His favorite thing about working at SERVPRO of Eaton County, Clinton and Gratiot Counties, Lansing &Holt is our level of involvement in community functions such as: parades, trade shows, golf outings, charity events, community celebrations, etc. We are glad to have Jim as part of our team and family.

Woman with dark hair smiling in front of white sign

Heather Dickerson

Heather began working for SERVPRO of Eaton County, Clinton and Gratiot County, Lansing & Holt in November of 2017 as a Water Technician. Since then, she has completed her IICRC water certification, HeroReady Training Fire Restoration 101, and Fire Restoration 201. Her favorite thing about working at SERVPRO of Eaton County, Clinton and Gratiot Counties, Lansing & Holt is the ongoing opportunities to learn something new about the restoration industry, as well as working in a tight-knit/family environment. When she's not in the field she enjoys helping out on her family farm, and raising her new baby Jack. We are proud to have Heather as a part of our work family.

Man in black sweatshirt standing in front of SERVPRO sign

John Howell

John started working as a Repairs Technician at SERVPRO of Eaton County, Clinton and Gratiot Counties, Lansing & Holt in July of 2018. He has 20 years of construction experience, so you can see why he is such an asset to our company when it comes time to put a customer's home or business back together. He cannot chose 1 or 2 reasons why he loves working at SERVPRO, because he enjoys all aspects of it. When he's not working, he can typically be found hunting, fishing, and spending quality time with his family. We are proud to have you on our team, John! 

Blake Darling

Blake is a Technician with SERVPRO of Eaton County.  He has several years of experience in the construction field and has been in restoration since 2008.  Blake is also a Builder in the United States Navy Construction Battalion (SEABEES)and has been since 2006. Blake has an Associates Degree in Residential Building and has also completed training in OSHA Construction Industry Outreach and General Industry Outreach.  Blake will receive his certification with (IICRC) Institute of Inspection Cleaning and Restoration Certification:  Water Removal Technician, Applied Structural Drying Technician and Carpet Cleaning Technician. 

Calvin Bird

Calvin joined our team in December 2018 as a Technician at SERVPRO of Eaton County, Clinton & Gratiot County & Lansing & Holt.  Calvin has 10 years experience in construction and will start his certificate in (IIRCR) Institute of Inspection Cleaning & Restoration of Water Damage.

man with short hair smiling in front of green sign

John Carlson

John joined our team in February 2019 as a Technician at SERVPRO of Eaton County, Clinton & Gratiot County & Lansing & Holt. He has 20 years experience in construction.
John said his favorite thing about working at SERVPRO of Eaton County, Clinton and Gratiot Counties, Lansing & Holt is the comradery.
When he's not on site putting customers homes back together, he enjoys camping.
Thanks for sharing your expertise and experience with us John!

Estimator BaileySilvas

Bailey Silvas

Bailey Silvas has been part of our SERVPRO family since November 2019 and has been working for us as an estimator. He has completed the following HeroReady Training classes:
Production Foundations 101, Water Restoration 101, and Fire Restoration 101. He will be IICRC Water Certified by the end of  2020.
His favorite part of working for SERVPRO is our community involvement. Whether a Holiday Parade through town or a fund raising event, he is always available to help an event within the communities we service.
Bailey coaches Olivet High School Boys Baseball and enjoys spending any extra free time in the woods or on the water. 

Blonde Female smiling in front of SERVPRO sign

Jeni Peters

Jenni started working with us as an Office Assistant in October 2019. In only 4 months time, she has become IICRC Water Certified, completed Time and Material training as well as the following HeroReady training programs:
Production Foundations 101, Water Restoration 101, and Fire Restoration 101
When Jenni isn't in the office or at class furthering her restoration education, she enjoys riding her road bike, and spending time with her daughters at cheer events.
What Jenni loves most about working at SERVPRO of Eaton County is the level of community involvement across all our service areas, and the family work environment.
Jenni has proven to be an awesome addition to our SERVPRO family.

male employee with blonde hair smiling in front of SERVPRO sign

Robert Taggert

Robert has been with SERVPRO of Eaton County since September 2019. He came to us with years of experience in tear-out and rebuild, so he was already a valuable team member. He has since completed the following training and acquired these certifications:
IICRC Water Certified, HeroReady training Production Foundations 101, Water Restoration 101, Fire Restoration 101
What Robert loves most about being part of the SERVPRO Eaton County team is going somewhere different every day, and that no 2 customer's losses are the same.
In his spare time he likes to enjoy Michigan's nature with his wife and kids whether that be camping, boating, or fishing. He's also no stranger to the golf course.
Thank you for joining our team, Robert!

Blonde smiling woman wearing black shirt

Amy Sparks

Amy has been with SERVPRO of Eaton County since September of 2018. In that time she has completed her IICRC Water Restoration Certification. Amy's favorite part about her job is working with, and getting to know the families in our communities who we help. She also loves the tight-knit family work environment at SERVPRO of Eaton County.
We are so grateful to have Amy as part of our family.

 

Smiling woman with hair in bun standing in front of SERVPRO sign

Nikki Miller

Nikki is a technician and has been with SERVPRO of Eaton County, Clinton and Gratiot Counties, Lansing & Holt since July 2018.
In that time she has completed the following SERVPRO HeroReady Training: Fire Restoration 101, Production Foundations 101, Water Restoration 101, and Commercial Restoration 101.  
Nikki's favorite thing about her job is restoring old furniture. She finds it satisfying to bring a soot damaged family heirloom back to life. In her spare time, she enjoys spending time with her family. We are happy to have Nikki as part of our team.

Woman smiling in front of sign with long wavy hair

Tatum Cary

Tatum is our Franchise Website Coordinator. She started working with us originally in the summer of 2013 as a Sales and Marketing Representative. After taking a couple years off to grow her family, she is back and managing our social media pages and franchise website. Tatum's favorite thing about SERVPRO is their high level of community involvement, from parades to charity events, SERVPRO of Eaton County stays very involved in the communities they service. In her spare time she enjoys gardening, kayaking, and road trips to Northern Michigan with her family.